Fails to read SmartLog App and the meter
1. Check NFC or BLE compatiblity of the meter. If the meter is not a NFC or BLE meter, it [...]
Data is missing
1. Check if the period of the data in SmartLog is selected correctly. 2. Check if the year, date and [...]
Delete and Revise Data
1. Glucose data downloaded from the meter cannot be deleted. Instead, input glucose data can be excluded from the graph [...]
What does it mean when an “Er1” message appears?
Er1: A used test strip removed and reinserted. → Remove the test strip and replace it if damaged or reused.
What does it mean when an “Er2” message appears?
Er2: Blood or control solution was applied to the test strip before the blood insertion symbol appeared on the display. [...]
What does it mean when an “Er3” message appears?
Er3: The temperature during the test was above or below the operating range. → Move to an area with the [...]
What does it mean when an “Er4” message appears?
Er4: Not enough blood or control solution was drawn into the test strip for measurement or was applied after the [...]
What does it mean when an “Er5” message appears?
Er5: Non compatible test strip may be inserted or not fully inserted in a right direction. → Be sure to [...]
What does it mean when an “Er6” message appears?
Er6: Er 6 is displayed when hardware abnormalities are detected. → If the problem persists, contact the Customer Service Center [...]
What does it mean when an “Er7” message appears?
Er7: 1. CareSens N NFC: This error is displayed when there are defects with NFC function. → If the problem [...]